FullDiary is an online booking system for UK appointment businesses, made by DocMason. It gives you a booking page customers use themselves, a shared diary, reminders, deposits and customer records, with no commission on bookings.

Does FullDiary take a commission?

No. FullDiary never takes a percentage of a booking, on any plan. You pay a monthly price, or nothing at all on the free plan.

Do my customers need an app?

No. Your booking page opens in any browser on any phone. Customers do not need an app or an account.

Can I move from Fresha or Booksy?

Yes. Export your client list as a CSV file from your old system and import it on the Customers page. Setup can add the appointments already in your book, so your diary is right from day one.

News24 August 20263 minute read

Introducing FullDiary: online booking for UK appointment businesses

FullDiary is a booking system for barbers, salons, therapists, trainers and every other business that runs on appointments. Customers book themselves from your link, the booking lands in your diary, and nobody takes a cut. It is free for 20 bookings a month.

Matt Suckling

Director, DocMason and FullDiary

The booking page on a phone showing the days along the top and the free times with a chosen barber, with the option to add a second service

Most small businesses do not lose bookings to competitors. They lose them to the phone: it rings while your hands are full, the customer tries the next place, and you never know it happened. FullDiary, from DocMason, gives your customers a way to book themselves at any hour, and gives you one diary that is always right.

What your customers see

Your booking page lives at your own link, docmason.ai/b/your-business, with your name, logo and colours. A customer picks a service, picks a person or first available, picks a time and types their name and email. That is it: no app to download and no account to make. They get a confirmation with a calendar entry for their phone, and a link to change the time or cancel.

Times that fill the gaps

Many booking systems offer times on a fixed grid, every half hour from opening. Book a 45-minute appointment at 12:00 on a grid like that and the next time offered is 13:00, because 12:30 collides: fifteen minutes of your day that nobody can buy. FullDiary works out the next time from the end of the last booking instead, so it offers 12:45. Over an eight-hour day with one such booking at noon, that is 13 times on offer instead of 12.

The FullDiary diary for a busy Saturday at a four-person barbershop: a column per barber, each booking in colour with the customer's photo, lunch breaks, and the number booked, the takings and how full the day is across the top — The diary: a column for each person, and the whole day on one screen.

Your diary

Every booking lands in one diary, with a column for each person who takes bookings and the whole day on one screen, on your phone or your computer. Drag a booking to move it, add a walk-in in a couple of taps, and block out time off. Your team can work from the same diary with their own logins, so nobody has to text anybody to ask what is on.

Bring your customers with you

Moving from another booking system, or a spreadsheet? Export your client list as a CSV file and drop it on the Customers page. FullDiary guesses the columns, including the ones Booksy and Fresha export, and shows you what it found before anything is imported. Nobody is doubled up, even if you run the same file twice, and up to 2,000 customers go in at a time.

Set up in about ten minutes

Setup asks a few quick questions with the answers already filled in for your trade: a barber starts with a haircut, a skin fade and a beard trim at typical prices and a Tuesday to Saturday week, and a personal trainer starts with sessions and an early week. Change what you like, and your page is live at the end.

What it costs

FullDiary is free for 20 bookings a month for one person, with no card and no time limit. Pro makes bookings unlimited for £9.99 a month a person, and never more than £39.99 a month however big the team. There is no commission on any booking, on any plan.

Questions people ask

What is FullDiary?: FullDiary is an online booking system for UK appointment businesses, made by DocMason. It gives you a booking page customers use themselves, a shared diary, reminders, deposits and customer records, with no commission on bookings.
Does FullDiary take a commission?: No. FullDiary never takes a percentage of a booking, on any plan. You pay a monthly price, or nothing at all on the free plan.
Do my customers need an app?: No. Your booking page opens in any browser on any phone. Customers do not need an app or an account.
Can I move from Fresha or Booksy?: Yes. Export your client list as a CSV file from your old system and import it on the Customers page. Setup can add the appointments already in your book, so your diary is right from day one.