Reminders
They get reminded. You do nothing.
Every booking gets a confirmation and a reminder before the day, with a link that lets them move it themselves. Included on every plan, including the free one.
£9.99 a month, unlimited bookings, never a commission. Free to start: 20 bookings a month, no card.
The problem
Most people who miss an appointment did not mean to.
Life moved, the booking did not
They booked three weeks ago. Something landed on that afternoon and your appointment is not the thing they remember.
Texting everyone is a job
Twenty bookings a day is twenty messages, every evening, forever. It is the first thing that stops when you get busy.
Cancelling feels harder than not turning up
If cancelling means a phone call, plenty of people just do not come.
How it works
Three steps, then it runs itself.
- 01
They book, and get it in writing
A confirmation with the time, the price and a calendar file that drops into their own phone calendar.
- 02
A reminder before the day
Sent automatically. Nothing to set up, nothing to remember, no per-message charge.
- 03
They can move it themselves
The reminder carries a link to their own page, where they can reschedule into a slot you can genuinely do, or cancel. Either way the diary updates itself.
What you get
The details that matter on a busy day.
A cancellation is better than a no-show
A slot given back the day before can be sold. Make cancelling easy and you convert silent no-shows into gaps you can still fill.
Rebooking nudges, if you want them
Set a gap - say six weeks - and anybody who has not been back by then gets one polite email with a link to book. Per-customer, so you can leave anyone out.
A review ask at the right moment
After a finished appointment, not before. It goes to your own Google review link.
Nobody gets pestered
Everything stops the moment it stops being true. Cancel a booking and its reminder never sends.
FAQs
Questions, answered straight
The things people ask about reminders before they sign up.
Something else on your mind? Ask a human.
Are reminders sent by text or email?
Email. It keeps them free, and it carries the calendar file and the reschedule link that a text cannot.
Do I have to set them up?
No. They are on from the first booking. The rebooking nudge is the one thing you choose, because only you know the right gap for your trade.
What if a customer replies?
It arrives in your DocMason inbox and you can answer from there, so your personal number stays yours.
Can I turn them off for one person?
Yes. Follow-ups are a switch on each customer, so somebody who has asked to be left alone is left alone.