Terms of Service

The short version

Use DocMason for your own business documents. Check what the AI drafts before you send it, because you are the one whose name is on it. Pay for a plan if you want the paid features, and cancel whenever you like. We will do our best to keep it running, and we are honest about what it can and cannot do.

Who you are agreeing with

DocMason is operated by Cynical Software Ltd, company number SC693356, registered in Scotland. Registered office: 6 Sandilands Grove, Abernethy, PH2 9FX, United Kingdom. Contact: hello@docmason.ai.

By using the service you accept these terms. If you are using it for a business, you confirm you may accept them on that business's behalf.

What the service does

DocMason drafts invoices and quotes from what you describe, sends them under your business name and follows them up automatically. It also provides FullDiary: a public booking page, a live diary and appointment emails sent on your business's behalf.

Your responsibilities

You are responsible for what your documents say. The AI drafts and extracts; you review. Everything is editable before you download or send it, and by using it you are confirming its contents.

Only upload documents you have the right to process, and only send documents to people you have a lawful reason to contact.

Keep your login details to yourself. You are responsible for what happens under your account.

Plans and payment

There is a free tier with monthly limits. The paid plan is Pro, at 9.99 GBP a month for each person on the account (each login, and each bookable member of staff without one), never more than 39.99 GBP a month however many people there are. It is billed monthly in advance through Stripe, or yearly where offered at 99.90 GBP a person, never more than 399.90 GBP a year. When people are added or removed, the charge changes to match, worked out to the day.

You can cancel at any time. Your plan stays active until the end of the period you have already paid for, and we do not refund part-months. If we ever charge you in error, tell us and we will put it right.

If a payment fails we may downgrade the account to the free tier. Your documents are not deleted when that happens.

We may change our prices. Existing subscribers will be told by email at least 30 days before a change affects them, and you can cancel before it takes effect.

Taking card payments from your customers

If you connect a Stripe account, your customers can pay your invoices by card. That money goes directly to YOUR Stripe account. We never hold it, never touch it, and take no cut of it.

Your relationship over those payments is between you, your customer and Stripe, under Stripe's own terms. Refunds, chargebacks and disputes are handled in your Stripe account and are your responsibility, not ours.

Fair use

Free allowances are per business per month, and use without an account is rate-limited. We may suspend an account that abuses the service, tries to farm free AI usage across many accounts, or uploads unlawful content. Where it is reasonable to do so we will tell you why first.

Availability

We work to keep DocMason available and will not take it down for maintenance without good reason, but we do not promise uninterrupted service and we depend on providers we do not control.

You can export your documents at any time, and we would rather you kept your own copies of anything that matters.

Ending it

You can stop using the service and delete your account whenever you want. We may end your access if you break these terms seriously or repeatedly.

If we ever shut the service down we will give account holders reasonable notice and time to get their documents out.

Liability

The service is provided as is. To the extent the law allows, our liability to you is limited to what you have paid us in the twelve months before the claim.

Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. If you are a consumer rather than a business, nothing here affects your statutory rights.

Changes and governing law

We may update these terms as the service changes. Material changes will be emailed to account holders, and continuing to use the service after they take effect means you accept them.

These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.